Q. Once I become a member, are my family members eligible?
A. Yes, once you are a member of Sharefax, you are always a member as long as you maintain an active account and your immediate family members are eligible too.
Q. If I terminate employment with the company I joined the Credit Union through, do I have to close my Sharefax account?
A. No, not at all, once you are a member of Sharefax, you are always a member as long as you maintain an active account. In addition, we will also accept deposits from your new employer.
A. You can get a copy of the Updated S.T.A.R. System Menu by either: (1.) Request to have a S.T.A.R. brochure mailed to you through the S.T.A.R. System (2.) through your C.U. Representative, or (3.) over the S.T.A.R. System (Transaction Code 9 # Other Services; 1# Brochures Request; Brochure Number 103#).
Q. My Debit Card was lost or stolen - Who do I call to let the Credit Union know?
A. During Normal Business Hours - simply call the Credit Union at (513) 753-2440 to let us know your Debit Card has been lost or stolen. If it is after normal business hours, you may call (800) 528-2273.
Q. How do I check my Balance/Status of my Sharefax Credit Card?
A. To check the balance/status by phone, you may call Sharefax Directly and ask for the Credit Card Department at (513)753-2440; or you can call the Customer Service # at 800-237-6211; or your status and balance may be checked online at http://www.myccinfo.com.*
Q. When should I expect my Social Security payments to be in my account?
A. Social Security payments are posted to accounts, based on the Schedule of Payments distributed by the Social Security Administration.
Q. Will my checks be returned to me at the end of each month?
A. No; your checks will not be returned to you. However, we do microfiche copies of all the checks you have written in case you ever need a copy. Also, the checks you purchase through Sharefax are carbonless duplicates; which means every time you write a check, you’ll have a copy of your written transaction.
Q. What is a Credit Union?
A. Credit Unions are non-profit, cooperative financial institutions which are formed for the benefit of their members.
Q. How can I find your current Interest Rates?
A. Our current Dividend and Interest Rates have been posted on the Website, www.sharefax.org, and are located on the Rates Page.
Q. Does Sharefax have free a Checking Account?
A. Yes, Sharefax’s Checking Account has no monthly, quarterly or annual fees.
Q. What is your check cashing policy?
A. There is a 2 business day hold on checks within Cincinnati Federal Reserve District and a 5 business day hold on checks outside the Cincinnati Federal Reserve District. This excludes Government, Certified, Cashier’s, and Member Company Payroll Checks. Other exclusions may apply. Certain new member account holds also apply.
Q. How can I change my ATM Card PIN?
A. Your ATM Card PIN may be changed at most ATM Machines or by calling our ATM Card Dept. at (513) 753-2440.
Q. How can I change my Audio/STAR PIN?
A. Your Audio/S.T.A.R. PIN may be changed: (1.) Using the S.T.A.R. Audio System, (2.) Using Sharefax-Online, or (3.) Call or visit your Credit Union Representative.
Q. Is my Sharefax account Federally Insured?
A. Absolutely, up to $250,000 by the National Credit Union Administration, an agency of the Federal Government.
Q. I want to transfer money between my 2 accounts, how can I do this?
A. If you haven’t already, visit your Credit Union Representative to complete and sign a Member Transfer Authorization Form. Once completed, you can transfer via our S.T.A.R. system or Sharefax-Online.Back to Top